Help Center
Welcome to the WAENN Help Center.
Here you will find answers to the most frequently asked questions about our pre-sale, shipping, size exchanges, and returns.
If you still have any questions after consulting this information, we will be happy to help you.
Frequently Asked Questions
How does the pre-sale work?
All orders placed during the pre-sale are reserved at the time of purchase.
Once this period ends, we will begin production, quality control, and preparation of all orders.
The estimated shipping date is indicated on each product.
When will I receive my order?
All orders placed during this first pre-sale are scheduled to ship during the month of October 2026.
When your order leaves our warehouse, you will receive an email with shipping confirmation and your tracking number.
Can I change the size?
Yes.
You have 15 calendar days from the receipt of your order to request a size exchange, provided that the garment has not been worn and remains in its original condition.
Can I return my order?
During this first pre-sale, we do not offer refunds.
If you decide not to keep your purchase, you may request a gift card for the amount paid, which you can use for future purchases at WAENN.
How can I contact WAENN?
You can write to us at any time at:
We will respond as soon as possible.
Help Center
Welcome to the WAENN Help Center.
Here you will find answers to the most frequently asked questions about our pre-sale, shipping, size exchanges, and returns.
If you still have any questions after consulting this information, we will be happy to help you.
Didn't find the answer you were looking for?
If you didn't find the information you needed, we will be happy to help you.
You can write to us at:
Our team will respond to your inquiry as soon as possible.